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eBook Help

With eBooks in greater demand than ever, we want to make sure accessing our eBooks is as easy for you as possible. Because Heinemann sells eBooks directly from our website, how our eBooks are downloaded and accessed is different from that of other popular eBook retailers. We've taken your questions and created this step-by-step guide to purchasing, downloading, and reading our eBooks. The steps necessary are slightly different depending on what kind of device you are using, so please take a moment to watch the step-by-step video for your kind of device or computer and follow the written instructions below the video. At the bottom of this page you'll find answers to some of our most Frequently Asked Questions (FAQs).

For Any Computer or Device, before you purchase an eBook from our website, you'll need:

  • A Heinemann.com account
  • An Adobe ID
  • The Adobe Digital Edition App (for a tablet) or program (on a computer). Please see instructions for downloading this App in the section for the specific sort of device or computer you'll be using.

Create your Heinemann.com Account
If you don't already have one, we highly recommend you create a Heinemann.com account before purchasing an eBook from Heinemann. To do this, go to Heinemann.com and look for the "create account" button at the top right of the homepage. At that point you'll just need to enter your name, email address, and create a password and you're all set up.

If you already have a Heinemann.com account, we suggest you log into it before making your eBook purchase.

Create an Adobe ID
Before purchasing your eBook from Heinemann.com, you will also need to create a free Adobe ID account in order to access your eBook file. To do so, visit Accounts.adobe.com to create your Adobe ID.

FAQs

Which eBook format should I choose?
The eBook format you choose will depend on your operating system and if you would like to read your eBook on your computer or a hand held device. Heinemann supplies most titles as both uPDFs and ePUBs. ePUB files are reflowable depending on your reader and uPDFs are fixed page (more closely mimicking a print page).

Can I download my eBook multiple times?
Heinemann eBooks can be downloaded on up to six different devices.

What devices can I read my eBook on?
Heinemann eBooks can be read on PCs, MACs, Kindle Fires, and all Android and iOS devices.

Do I need special software to read my Heinemann eBook?
Yes, special software is necessary before downloading and reading your Heinemann eBook. For more information on device software see the instructions above.

Why does a Heinemann eBook cost less than a print book?
Heinemann is able to reduce manufacturing costs with its eBooks and attempts to pass those savings along to you wherever possible.

Can I print my eBook?
No, you cannot print Heinemann eBooks due to the eBooks' security settings.

What is the refund/return policy for eBooks?
Heinemann eBooks cannot physically be returned, so we do not refund for eBooks that have been successfully transmitted and downloaded. If you have ordered in error please contact the Heinemann Customer Service team at 800.225.5800 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday.

How do I get help if I have a problem ordering an eBook?
For all problems related to ordering or downloading a Heinemann eBook please reach out to our Customer Service team at custserv@heinemann.com.

How do I request help with technical or download issues?
Please read the instructions on this page carefully. If you're still having technical issues related to Heinemann eBook please reach out to our Technology Support team using the eBook Support Request form.

Once I have purchased and downloaded my eBook, will it always be available?
Yes, once you have purchased and downloaded a Heinemann eBook it is yours. It will reside in your library on the device you downloaded it to and a link to the eBook will always be available on your "My Online Resources" page in your Heinemann.com account.

What does DRM protected mean?
DRM stands for digital rights management. DRM specifications for each eBook are set by the publisher to protect author's rights. All Heinemann eBooks are protected by DRM, which prohibits copying or printing copies of eBooks. DRM ensures that the person who buys a file is its sole owner and is unable to create illegal copies to distribute on their own. You may use your account to download the eBook to six different devices including readers, laptops, and desktops.

Can I order eBooks by phone?
Yes; all regular methods of ordering are available for eBooks. Online ordering provides the fastest delivery; access for orders placed via other methods may take 24-48 hours. To order a Heinemann eBook by phone you may call the Heinemann Customer Service team at 877.231.6980 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday.

Can I order multiple copies of an eBook at once?
Yes, you can purchase multiple copies of an eBook at once. Within your confirmation email you will receive keycodes for each eBook which you may distribute.

Do I need a code?
No, for individual purchases of an eBook, you will not need a code. However, if you purchase an eBook in bulk (meaning many copies of one eBook) from Heinemann.com, you will need a registration code for access. Otherwise, single purchases can be accessed immediately from the email, if you have both the Adobe Digital Reader app installed and the Adobe ID entered into the Adobe Digital Reader App.

Can I purchase a Heinemann eBook as a gift?
Yes, you can purchase a Heinemann eBook as a gift. You will need to provide the recipient's complete address details and email address for accurate "delivery."

Can I read Heinemann eBooks on a Kindle?
Heinemann eBooks can be read on the Kindle Fire but not on previous generations of Kindles. However, you will need to have the Overdrive app downloaded to your Kindle Fire before downloading your eBook.

I have other questions. How can I get additional assistance?
For all problems related to ordering or downloading a Heinemann eBook please reach out to our Customer Service team at custserv@heinemann.com. For all technical issues and problems after you've placed your order, please reach out to our Technology Support team using the eBook Support Request form.