eBook Readers, Instructions and FAQs


Compatible Readers

To see a complete list of compatible readers for your device, click here.


Download Instructions

Before downloading your eBook you will need to have either Adobe Digital Editions or an app that supports Adobe protected files downloaded to the device you want to use.  

For MAC and PC users, download Adobe Digital Editions.

For Android and iOS tablet and phone users we recommend the BlueFire Reader app, available on iTunes and Google Play.

To see a complete list of compatible readers for your device, click here.

Once you have software or an app downloaded to support Adobe protected files you are ready to download your eBook.  To access the link to your eBook you can either revisit your confirmation email or log onto your www.Heinemann.com account and navigate to "My Online Resources" from your profile page.

Our Technology Support team is always here to help so please, do not hesitate to reach out to them either by phone: 877.331.7290, email: TechnologySupport@heinemann.com, or on Twitter: @HeinemannPub.


FAQs

What is an eBook?
An eBook is an electronic book, one you read digitally on your computer, smart phone, laptop screen or on devices called eBook readers.

Which eBook format should I choose?
The eBook format you choose will depend on your operating system and if you would like to read your eBook on your computer or a hand held device. Heinemann supplies most titles as both uPDFs and ePUBs. ePUB files are reflowable depending on your reader and uPDFs are fixed page (more closely mimicking a print page).

How do I download a Heinemann eBook?
Before downloading your Heinemann eBook you will need to have either Adobe Digital Editions or an app that supports Adobe-protected files downloaded to the device you want to use. For MAC and PC users, download, for free, Adobe Digital Editions. For Android and iOS tablet and phone users we recommend the free BlueFire Reader app, available on iTunes and Google Play. For Kindle Fire users, download, for free, the Overdrive app. To see a complete list of compatible readers for your device, click here. Once you have downloaded software or an app that supports Adobe- protected files you are ready to download your eBook. To download your eBook you will need to access the link to your eBook which you can do by either revisiting your confirmation email or by logging onto your www.Heinemann.com account and navigating to "My Online Resources" from your profile page. Once you click on your eBook link your eBook will open automatically in Adobe Digital Editions if you are downloading to a MAC or PC or, if you are downloading to an Android, iOS, or Kindle Fire device, you may be prompted to select which app (i.e. BlueFire Reader or Overdrive) you would like to open the eBook file with, depending on your system settings. You may also be prompted to authorize your app with an Adobe ID which you will need to create if you don't already have one. Our Technology Support team is here to help, so please do not hesitate to reach out by phone: 877.331.7290, Monday-Friday 8:30 a.m. to 5:00 p.m. (EST), email TechnologySupport@heinemann.com, or Twitter:@HeinemannPub.

Can I download my eBook multiple times?
Heinemann eBooks can be downloaded on up to six different devices.

What devices can I read my eBook on?
Heinemann eBooks can be read on PCs, MACs, Kindle Fires, and all Android and iOS devices. For a complete list of compatible readers for your device, click here.

Can I download Heinemann eBooks to my computer?
Yes, Heinemann eBooks can be downloaded to your computer. For instructions on how to download your eBook to your computer see the question 'How do I download a Heinemann eBook?' in this FAQ.

Do I need special software to read my Heinemann eBook?
Yes, special software is necessary before downloading and reading your Heinemann eBook. For more information on device software see the question 'How do I download a Heinemann eBook?' in this FAQ.

How do I get e-reader software to read eBooks?
For information on e-reader software see the question 'How do I download a Heinemann eBook?' in this FAQ.

Why would I purchase a "bundle" that includes a print and digital version of a Heinemann title?
Heinemann wants to offer readers both print and digital options so they can choose from whatever format works best for them, wherever they are.

Why does a Heinemann eBook cost less than a print book?
Heinemann is able to reduce manufacturing costs with its eBooks and want to pass those savings along to you.

Can I print my eBook?
No, you cannot print Heinemann eBooks due to the eBooks' security settings.

What is the refund/return policy for eBooks?
Heinemann eBooks cannot physically be returned, so we do not refund for eBooks that have been successfully transmitted and downloaded. If you have ordered in error please contact the Heinemann Customer Service team at 800.225.5800 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday.

How do I get help if I have a problem ordering or downloading an eBook?
For all problems related to ordering or downloading a Heinemann eBook please reach out to our Technology Support team either by phone: 877.331.7290 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday, email: TechnologySupport@heinemann.com, or on Twitter: @HeinemannPub.

How do I request help with technical issues?
For all technical issues related to Heinemann eBook please reach out to our Technology Support team either by phone: 877.331.7290 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday, email: TechnologySupport@heinemann.com, or on Twitter: @HeinemannPub.

Once I have purchased and downloaded my eBook, will it always be available?
Yes, once you have purchased and downloaded a Heinemann eBook it is yours. It will reside in your library on the device you downloaded it to and a link to the eBook will always be available on your "My Online Resources" page in your Heinemann.com account.

What are the benefits of reading an eBook?

  • Available instantly.
  • Convenient and portable.
  • eBook reading software is free and easy to download from the Internet.
  • Text is searchable.
  • Many readers allow you to take notes and bookmark text.
  • eBooks are less expensive and are environmentally friendly.

What does DRM protected mean?
DRM stands for digital rights management. DRM specifications for each eBook are set by the publisher to protect author's rights. All Heinemann eBooks are protected by DRM, which prohibits copying or printing copies of eBooks. DRM ensures that the person who buys a file is its sole owner and is unable to create illegal copies to distribute on their own. You may use your account to download the eBook to six different devices including readers, laptops, and desktops.

Can I order eBooks by phone?
Yes; all regular methods of ordering are available for eBooks. Online ordering provides the fastest delivery; access for orders placed via other methods may take 24-48 hours. To order a Heinemann eBook by phone you may call the Heinemann Customer Service team at 877.231.6980 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday.

Can I order multiple copies of an eBook at once?
Yes, you can purchase multiple copies of an eBook at once. Within your confirmation email you will receive keycodes for each eBook which you may distribute.

Can I purchase a Heinemann eBook as a gift?
Yes, you can purchase a Heinemann eBook as a gift. You will need to provide the recipient's complete address details and email address for accurate "delivery."

Can I read Heinemann eBooks on a Kindle?
Heinemann eBooks can be read on the Kindle Fire but not on previous generations of Kindles. However, you will need to have the Overdrive app downloaded to your Kindle Fire before downloading your eBook.