Customer Service
Heinemann Publishing: P.O. Box 528 Portsmouth, NH 03801
Email: | Fax: 603-547-9917 | Phone: 800-225-5800 (U.S. Only) / +1 603-431-7894
Payments, Shipping and Tax
Payment Options
To place orders using a purchase order or for tax exempt orders for print materials, contact Customer Service: . Online products delivered electronically are Tax Exempt.
Shipping Options
Your order can be shipped via Standard Ground, Second-Day, or Overnight service. Alaska and Hawaii customers, please allow an additional business day for delivery. Orders for in stock merchandise generally ship within four business days of the order date. Backorders are accepted and will ship when the item becomes available.
Sales Tax & Shipping Rates
All purchases made on our website are considered personal purchases and are deemed taxable in states where we collect sales tax. Contact Customer Service to place institutional orders eligible for tax exempt status.
Email : | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.
We currently collect sales tax for orders shipping to the states listed below.
Alabama, Arizona, Colorado, Iowa, Louisiana, Massachusetts, Missouri, Oklahoma and Wyoming residents add appropriate state sales tax on subtotal.
California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.
Shipping charges for ground shipping within the US are calculated as a percentage of order value, when shipped to a single location:
Up to $2,000 — 10% or $7.00 minimum
$2,001 to $10,000 — 9% of order value
$10,001 to $50,000 — 8.5% of order value
$50,001 to$100,000 — 8% of order value
$100,000 to $200,000 — 7% of order value
$200,001 and up — 6% of order value
Charges are per shipment and will be added to your invoice. Some states require that tax be calculated on merchandise plus shipping.
Contact customer service for priority rates or international destinations. Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.
Please provide a street address when ordering, or select Priority Mail if only a P.O. Box is available. Books should be received within 8-10 business days from the receipt of your order. If you must have a book sent by express, please call with instructions.
Returns and Product Problems
Returns
Returns must be accompanied by invoice and will be accepted only within the first 6 months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:
Heinemann Distribution Center c/o Houghton Mifflin Harcourt | 465 South Lincoln Drive | Troy, MO 63379
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 30 days of the invoice date. For more information, contact Customer Service.
Email : | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.
Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.
Defective or damaged books
Contact our customer service department within 14 days of receipt at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST. They will see that a new book is shipped out and make any arrangements for return of the damaged book.
Cancelling an Order
If you'd like to cancel an online order you've recently placed, you may contact Customer Service.
Email : | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.
As online orders are often processed the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.
Missing Books
If books are missing, contact our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST. They will research your order and make corrections as necessary. Any discrepancies on out-bound shipments must be reported 14 days from date of invoice.
Author Information
Contacting Authors
Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Heinemann, 361 Hanover Street, Portsmouth, NH 03801-3912. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.
Author Guidelines
Once your proposal has been accepted by Heinemann, you'll need information on how best to prepare your manuscript and art for release.
Please review the Author Guidelines. It will give you, the author, direction on how best to present your manuscript to us once it is final. We cover everything from disk and art package preparation to a brief discussion of permissions. We explain what you will see as your book progresses, what you should do at each stage, and with whom you'll be working. We've also included a Sample Art Chart to help you track your art and to release to us when your manuscript is completed.
Author Site
Heinemann's Author site is intended to be an all-around tool to help us serve you better and to give you access to the information you need in a timely way. Using the site you can:
- Let Heinemann Sales know where you're speaking so we can work with you to get your books or book flyers there
- Check the sales of your books
- Communicate with the various Heinemann departments
Permissions / Form Release Letters for Authors
Please refer to our Author Guidelines for a detailed discussion of what needs permissioning. To help you with specific student or teacher material, request forms have been developed both to save you time and also to provide legal protection for commercial publication of your book. We cannot accept permissions granted for requests sent on other forms or letters. All release forms must be signed by the grantor. If applicable to your project, please use the following form letters:
- Sample Photograph and Student Work Release Letter
- Sample Teacher Permission Request Letter
- Sample Student Permission Request Letter
- Sample Art Chart
- Sample Permissions Chart
Proposal Submission Guidelines
If you have a proposal you'd like to submit for publication consideration, please review our guidelines for submitting materials. Also, please review our website to see if your work is appropriate for our list. We do not publish children's books, elementary textbooks, or novels.
Orders & Ordering
Accessing Online Companion Resources
To access the online resources for curricular materials other than Fountas and Pinnell, log in or create an account using the Create Account or Log In buttons in the upper right of this web site. If you have not registered the book yet, enter the keycode under “Click here to register an Online Resource, Video, or eBook”. Some keycodes also require that you enter a word from a specific page in the book. Once registered, you can access the materials at any time in the future by logging in again and clicking "View my registered Online Resources".
To access the Fountas and Pinnell Online Resources, please visit resources.fountasandpinnell.com.
Confirmation Email Issues
If you place and order online, but did not receive a confirmation email, please contact our customer service department at or 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 8:30am and 5:00pm EST. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you.
Error Message During Online Ordering
If you receive an error message, please copy the error message and send it to . It would be helpful if you included the type of computer you were using (MAC or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please contact our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST.
Changing the billing/shipping address of an online order
Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST.
Pre-Orders
Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.
Online Order Tax
We must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to the states listed below.
Arizona, Colorado and Massachusetts residents add appropriate state sales tax on subtotal.
California, Connecticut, Florida, Georgia, Kansas, Kentucky, Maine, Maryland, Michigan, Missouri, North Carolina, Nebraska, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, South Dakota, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.
Purchase Orders
Online ordering is not currently set up to accept purchase orders. All online book orders must be prepaid and can not be made with a purchase order. Special offers and discounts are applicable for prepaid online orders only. If you are using the website for pricing information to fax or mail a purchase order, web prices are applicable except when special offers are in effect. Standard school discounts are applied against list prices where eligible.
Purchase orders may be mailed, faxed to 603-547-9917, or emailed to . Our mailing address is: Heinemann | P.O. Box 528 | Portsmouth, NH 03801. Call toll-free 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST for inquiries. Online special offers and discounts are applicable for prepaid online orders only. Standard school discounts will be applied against list prices. Exclusions apply to special offers and bundles.
Canadian Distributor
Residents throughout Canada may order most books on this site from:
Pearson Education Canada | 195 Harry Walker Parkway | Newmarket, ON L3Y 7B4
Phone: 800.567.3800 | Fax: 800.563.9196 | Website: www.pearsoncanadaschool.com
Email:
Prices and discounts are not applicable outside the United States.
Australian Distributor
Residents throughout most of Australia may order most books on this site from:
Pearson Australia – Schools Division | 707 Collins Street, Melbourne, Vic, 3008
Phone: 800.656.685 | Fax: 800.642.270 | Website: www.pearson.com.au
Email:
Prices and discounts are not applicable outside the United States.
International Shipping
To ship an order internationally, you can order directly from Heinemann.
Heinemann | P. O. Box 528 | Portsmouth, NH 03801
Phone: 603.431.7894 | Fax: 603-547-9917 | Email:
Prices and discounts are not applicable outside the United States.
College Desk/Exam Copies
Professors who would like to examine a book for possible adoption in a college course should visit college.heinemann.com.
Exam Copies and Desk Copies
Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and has not previously received an exam or desk copy of the adopted text.Exam copies do not need to be returned even if you choose not to adopt the book.
Packing Slips and Invoices
You will receive a packing slip with your order. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.
Review Copies
If you are a reviewer for a publication and are interested in reviewing a Heinemann title, please mail or fax your request, preferably on your organization's letterhead to:
Review Requests, Heinemann | 361 Hanover Street | Portsmouth, NH 03801-3912
Fax: 603.431.7840
You may also email your request to . Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above.
Contacting Heinemann
Technical Support
For technical help with CDs, DVDs, and/or websites please click here and fill our technical support form. For more information on playing and accessing non-video files on your DVD please visit our DVD Help page.
For technical help with eBook downloads, visit the eBook Help page.
Tech Support FormCorrespondence
Please send all orders and correspondence to:
Heinemann Publishing
P. O. Box 528
Portsmouth, NH 03801
Email:
Fax: 603-547-9917 (U.S. Only)
Phone: 800-225-5800 (U.S. Only) /
+1.603-431-7894
For assistance on wholesale, bookstore, catalog, and foreign accounts, please call 603-431-7894.
Employment Opportunities
To find available jobs at Heinemann, please visit the HMH Careers page at https://careers.hmhco.com/
International Customers
please visit https://www.heinemann.com/distributors.aspx to locate your local representative.
Media Inquiries
For media inquiries about Heinemann or its authors, or to request a review copy, please contact .
Permissions Information & Requests
All requests to copy or reprint from Heinemann, firsthand, or Boynton/Cook publications must be submitted in writing to the Heinemann Permissions Department. For information and guidelines about requesting permissions, please visit the Permissions Information & Requests page.
PLEASE NOTE: We are not affiliated with Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission.
Foreign and Translation Rights
Publishers inquiring about translation rights to Heinemann publications may submit correspondence in writing by fax, email, or postal service to the Foreign Rights Department. Requests should include the author's name, book title, copyright year, and foreign language of interest.
Foreign Rights Department
Heinemann | 361 Hanover Street | Portsmouth, NH 03801-3912
Fax: 603.431.7840 | Email:
PLEASE NOTE:
We are not affiliated with Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission.
Bids & Contracts
Lori Lampert, Manager Sales Operations & Contracts
Heinemann | 361 Hanover Street | Portsmouth, NH 03801-3912
Phone: 603.431.7894, ext., 1115 | Email:
Judy Nadeau, Bids & Contracts Specialst NYC FAMIS
Heinemann | 361 Hanover Street | Portsmouth, NH 03801-3912
Phone: 603.431.7894, ext., 1227 | Email:
Sole Source Letters
Heinemann Professional Development
Heinemann Workshops and Multi-Day Institutes
Spend a day with Heinemann Workshops. Engage in professional dialog with Heinemann's celebrated authors and colleagues! Please email us with any questions you have regarding scheduling, locations, or general inquiries.
Heinemann Workshops
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1151
Fax: 907-75-2987
Email:
Heinemann Speakers
Would you like to hire an author for your upcoming conference, workshop, or in-service events? Please fill out a request form or contact us at:
Heinemann Speakers
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1117
Fax: 907-375-2987
Email:
Heinemann Online PD
Heinemann’s leading-edge Online PD offerings deliver round-the-clock access to expert authors and author-trained consultants who present instruction on the most crucial topics of our time. Review current options at Heinemann.com/PD/Online and contact us with any questions.
Heinemann On-Demand Courses and Webinar Series
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1100
Fax: 907-375-2987
Email:
Professional Development Planning Service
We are your single source for all your Professional development Planning!
Whether it's about our authors, workshops, long-term training, online courses, or any of our services, we can help you pull it all together.
Please contact us with your questions at:
PD Planning Service
Heinemann 361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1402
Fax: 907-375-2987
Email: