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Customer Service

Payments

For online orders, we accept VISA, MasterCard, and American Express. To place orders using a purchase order or for tax exempt orders, contact Customer Service: Tel: 800-225-5800 | Fax: 877-231-6980 | Email:

Shipping Methods

Your order can be shipped via Standard Ground, Second-Day, or Overnight service. Alaska and Hawaii customers, please allow an additional business day for delivery. Orders for in stock merchandise generally ship within four business days of the order date. Backorders are accepted and will ship when the item becomes available.

If you wish to change your shipping method you may do so before completing your online order. Either return to the shopping cart to go through the checkout process again using a different shipping method, or use your back button on your web browser to return to the shipping screen, change your shipping method, then click continue at the bottom of the screen to continue checking out.

Sales Tax & Shipping Rates

All purchases made on our website are considered personal purchases and are deemed taxable in states where we collect sales tax. Contact Customer Service to place institutional orders eligible for tax exempt status: Tel: 800-225-5800 | Fax: 877-231-6980 | Email:

We currently collect sales tax for orders shipping to the states listed below.

Alabama, Arizona, Colorado, Iowa, Louisiana, Massachusetts, Missouri, Oklahoma and Wyoming residents add appropriate state sales tax on subtotal.

California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.

Shipping charges for ground shipping within the US are calculated as a percentage of order value, when shipped to a single location:
Up to $2,000   —   10% or $7.00 minimum
$2,001 to $10,000   —   9% of order value
$10,001 to $50,000   —   8.5% of order value
$50,001 to$100,000   —   8% of order value
$100,000 to $200,000   —   7% of order value
$200,001 and up   —   6% of order value

Charges are per shipment and will be added to your invoice. Some states require that tax be calculated on merchandise plus shipping.

Contact customer service for priority rates or international destinations. Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.

Please provide a street address when ordering, or select Priority Mail if only a P.O. Box is available. Books should be received within 8-10 business days from the receipt of your order. If you must have a book sent by express, please call with instructions.

Returns

Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:

Heinemann Distribution Center
c/o Houghton Mifflin Harcourt
465 South Lincoln Drive
Troy, MO 63379

Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800.225.5800 (U.S. Only) +1.603.431.7894.

Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.

Cancelling an Order

If you'd like to cancel an online order you've recently placed, you may contact our Customer Service Department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST. As online orders are often processed the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.

DVD Playback Information

For more information on playing and accessing non-video files on your DVD please visit our DVD Help page.

Technical Help

For technical help with CDs, DVDs, and/or websites please click here and fill our technical support form.