Customer Service
Heinemann Publishing: P.O. Box 528 Portsmouth, NH 03801
Email: | Fax: 877-231-6980 | Phone: 800-225-5800 (U.S. Only) / +1 603-431-7894
Orders
Payments & Shipping Methods
For online orders, we accept VISA, MasterCard, and American Express.
To place orders using a purchase order or for tax exempt orders for print materials, contact Customer Service. Online products delivered electronically are Tax Exempt.
Your order can be shipped via Standard Ground, Second-Day, or Overnight service. Alaska and Hawaii customers, please allow an additional business day for delivery. Orders for in stock merchandise generally ship within four business days of the order date. Backorders are accepted and will ship when the item becomes available.
If you wish to change your shipping method you may do so before completing your online order. Either return to the shopping cart to go through the checkout process again using a different shipping method, or use your back button on your web browser to return to the shipping screen, change your shipping method, then click continue at the bottom of the screen to continue checking out.
Sales Tax & Shipping Rates
All purchases made on our website are considered personal purchases and are deemed taxable in states where we collect sales tax. Contact Customer Service to place institutional orders eligible for tax exempt status.
Email (preferred): | Fax: 877-231-6980 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.
We currently collect sales tax for orders shipping to the states listed below.
Alabama, Arizona, Colorado, Iowa, Louisiana, Massachusetts, Missouri, Oklahoma and Wyoming residents add appropriate state sales tax on subtotal.
California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.
Shipping charges for ground shipping within the US are calculated as a percentage of order value, when shipped to a single location:
Up to $2,000 — 10% or $7.00 minimum
$2,001 to $10,000 — 9% of order value
$10,001 to $50,000 — 8.5% of order value
$50,001 to$100,000 — 8% of order value
$100,000 to $200,000 — 7% of order value
$200,001 and up — 6% of order value
Charges are per shipment and will be added to your invoice. Some states require that tax be calculated on merchandise plus shipping.
Contact customer service for priority rates or international destinations. Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.
Please provide a street address when ordering, or select Priority Mail if only a P.O. Box is available. Books should be received within 8-10 business days from the receipt of your order. If you must have a book sent by express, please call with instructions.
Returns
Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:
Heinemann Distribution Center
c/o Houghton Mifflin Harcourt
465 South Lincoln Drive
Troy, MO 63379
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service.
Email (preferred): | Fax: 877-231-6980 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.
Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.
Cancelling an Order
If you'd like to cancel an online order you've recently placed, you may contact Customer Service.
Email (preferred): | Fax: 877-231-6980 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894.
As online orders are often processed the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.
Frequently Asked Questions
Information for Authors
Author Guidelines
Now that your proposal has been accepted by Heinemann, you'll need information on how best to prepare your manuscript and art for release.
Please review the Author Guidelines. It will give you, the author, direction on how best to present your manuscript to us once it is final. We cover everything from disk and art package preparation to a brief discussion of permissions. We explain what you will see as your book progresses, what you should do at each stage, and with whom you'll be working. We've also included a Sample Art Chart to help you track your art and to release to us when your manuscript is completed.
Author Site
Heinemann's Author site is intended to be an all-around tool to help us serve you better and to give you access to the information you need in a timely way. Using the site you can:
- Let Heinemann Sales know where you're speaking so we can work with you to get your books or book flyers there
- Check the sales of your books
- Communicate with the various Heinemann departments
To obtain your author login credentials for this site, please contact
Permissions / Form Release Letters for Authors
Please refer to our Author Guidelines for a detailed discussion of what needs permissioning. To help you with specific student or teacher material, request forms have been developed both to save you time and also to provide legal protection for commercial publication of your book. We cannot accept permissions granted for requests sent on other forms or letters. All release forms must be signed by the grantor. If applicable to your project, please use the following form letters:
Proposal Submission Guidelines
I have a proposal that I'd like to submit for publication consideration. How should I do this?
If you have a proposal you'd like us to consider, please review our guidelines for submitting materials. Also, please review our website to see if your work is appropriate for our list. We do not publish children's books, elementary textbooks, or novels.
Orders & Ordering
How do I access Online Companion Resources for a book I purchased?
To access the online resources for curricular materials other than Fountas and Pinnell, log in or create an account using the Create Account or Log In buttons in the upper right of this web site. If you have not registered the book yet, enter the keycode under “Click here to register an Online Resource, Video, or eBook”. Some keycodes also require that you enter a word from a specific page in the book. Once registered, you can access the materials at any time in the future by logging in again and clicking "View my registered Online Resources".
To access the Fountas and Pinnell Online Resources, please visit resources.fountasandpinnell.com.
I placed an order online but did not receive a confirmation. Should I order again?
No. Please contact our customer service department at or 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 8:30am and 5:00pm EST. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you.
I'm having difficulty ordering online. I keep receiving an error message. What do I do?
Please copy the error message and send it to . It would be helpful if you included the type of computer you were using (MAC or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please contact our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST.
Can I place an online order with a purchase order?
Not at this time. All online book orders must be prepaid. Special offers and discounts are applicable for prepaid online orders only. If you are using the website for pricing information to fax or mail a purchase order, web prices are applicable except when special offers are in effect. Standard school discounts are applied against list prices where eligible.
I'd like to place an order through a purchase order. How should I proceed?
Purchase orders may be mailed, faxed to 877-231-6980, or emailed to . Our mailing address is:
Heinemann
P.O. Box 528
Portsmouth, NH 03801
Call toll-free 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST for inquiries. Online special offers and discounts are applicable for prepaid online orders only. Standard school discounts will be applied against list prices. Exclusions apply to special offers and bundles.
What is the status of my order?
In stock, online orders usually ship within 4 business days from the date you placed your order. Please allow 3 business days for second-day air delivery, and 2 business days for overnight delivery. Titles that are out of stock will ship as soon as they become available. You may check your order status at anytime by contacting our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST, or by emailing your inquiry to
I received a defective or damaged book. What do I do?
Contact our customer service department within 14 days of receipt at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST. They will see that a new book is shipped out and make any arrangements for return of the damaged book.
I did not receive all the books I ordered. What do I do?
Contact our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST. They will research your order and make corrections as necessary. Any discrepancies on out-bound shipments must be reported 14 days from date of invoice.
I placed an online order and I'd like to change the billing/shipping address. How can I do this?
Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST.
A book I'd like to order is not yet published. When will it be available? May I order it before it is published?
Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.
I just placed an online order and was charged sales tax. Aren't online transactions tax-free?
No. This is a common misconception. By law, we must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to the states listed below.
Arizona, Colorado and Massachusetts residents add appropriate state sales tax on subtotal.
California, Connecticut, Florida, Georgia, Kansas, Kentucky, Maine, Maryland, Michigan, Missouri, North Carolina, Nebraska, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, South Dakota, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.
I'd like to place an order and have it shipped to Canada. Do you have a Canadian Distributor?
Residents throughout most of Canada may order most books on this site from:
Pearson Education Canada
195 Harry Walker Parkway
Newmarket, ON L3Y 7B4
Phone: 800.567.3800
Fax: 800.563.9196
Prices and discounts are not applicable outside the United States.
I'd like to place an order and have it shipped to Australia. Do you have an Australian Distributor?
Residents throughout most of Australia may order most books on this site from:
Pearson Australia – Schools Division
707 Collins Street, Melbourne, Vic, 3008
Phone: 800.656.685
Fax: 800.642.270
Website: www.pearson.com.au
Email:
Prices and discounts are not applicable outside the United States.
Can I place an order and have it shipped internationally?
You can order directly from Heinemann.
Heinemann
P. O. Box 528
Portsmouth, NH 03801
Phone: 603.431.7894
Fax: 877-231-6980
Email:
Prices and discounts are not applicable outside the United States.
Returns
How do I return a book/product?
Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition.
Please send your prepaid returns to:
Heinemann Distribution Center
c/o Houghton Mifflin Harcourt
465 South Lincoln Drive
Troy, MO 63379
Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Nonreceipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 8:30am and 5:00pm EST.
Desk/Exam Copies
How do I request a desk or exam copy?
Professors who would like to examine a book for possible adoption in a college course should visit college.heinemann.com and complete our online request form, or send an email to .
Heinemann
College Department
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-225-5800 ext., 1101 (U.S. Only) +1-603-431-7894 ext., 1101
Fax: 603.431.7840
Email:
What's the difference between exam copies and desk copies?
Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and has not previously received an exam or desk copy of the adopted text.
Do I have to return my exam copy if I don't adopt the book?
No.
I received an invoice with my exam copies. I thought they were complimentary.
What you received with your order is a packing slip. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.
Review Copies
I'm a reviewer for a publication and am interested in reviewing one of your titles. How do I request a review copy?
Please mail or Fax: your request, preferably on your organization's letterhead to:
Review Requests
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Fax: 603.431.7840
You may also email your request to . Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above.
Permissions / Making Copies of Information / Translations
I'm interested in obtaining permission to make a copy (electronic or printed) of information from one of your books. How do I do this?
Please visit our Permissions Request page for information.
Whom should I contact for translation rights to a Heinemann resource?
Publishers inquiring about translation rights to Heinemann publications may submit correspondence in writing by fax, email, or postal service to the Foreign Rights Department. Requests should include the author's name, book title, copyright year, and foreign language of interest.Foreign Rights Department
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Fax: 603.431.7840
Email:
PLEASE NOTE:
Frequently our publications are confused with those of our former sister company, Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission. If the address for Heinemann is in England, please apply to:
Pearson Education
Freepost ANG2041
Harlow
CM20 2JE
UNITED KINGDOM
Email:
Phone: 01144 845 6301111
Fax: 01144 845 3137777
Contacting Authors
How can I contact one of your authors?
Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Heinemann, 361 Hanover Street, Portsmouth, NH 03801-3912. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.
Employment Opportunities
I'm interested in working for Heinemann. Do you have any job openings?
Currently, we do not list employment opportunities on our website. You may, however, send your resume and cover letter to:
Human Resources
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Contact Information
Technical Help
For technical help with CDs, DVDs, and/or websites please click here and fill our technical support form. For more information on playing and accessing non-video files on your DVD please visit our DVD Help page.
For technical help with eBook downloads, visit the eBook Help page.
Correspondence & Orders
Please send all orders and correspondence to:
Heinemann Publishing
P. O. Box 528
Portsmouth, NH 03801
Inquiries, customer service, and orders::
Email:
Fax: 877-231-6980 (U.S. Only)
Phone: 800-225-5800 (U.S. Only) / +1.603-431-7894
For assistance on wholesale, bookstore, catalog, and foreign accounts, please call 603-431-7894.
Canada, Australia, and New Zealand Orders
Heinemann is distributed by Pearson in Canada and Australia. Customers should contact their Pearson sales representatives in these countries.
Pearson Education Canada
195 Harry Walker Parkway
Newmarket, ON L3Y 7B4
Phone: 800.567.3800
Fax: 800.563.9196
Pearson Australia – Schools Division
707 Collins Street, Melbourne, Vic, 3008
Phone: 1.800.656.685
Fax: 1.800.642.270
Website: www.pearson.com.au
Email:
For New Zealand orders, please contact the Pearson Australia office above.
All Other Countries
Please visit https://www.hmhco.com/forms/contact-international to reach your local Heinemann representative.
Find my local Heinemann Sales Representative
United States
To find your local Heinemann Sales Representative, please click here.
Canada
Pearson Education Canada
26 Prince Andrews Place
Don Mills, ONT M3 C 2H 4
Phone: 800-567-3800
Fax: 800-563-9196
Australia & New Zealand
Pearson Education Australia
Website: www.pearson.com.au
Contact Information
All Other Countries
Please visit https://www.hmhco.com/forms/contact-international to reach your local Heinemann representative.
College Department
Professors who would like to examine a book for possible adoption in a college course should visit college.heinemann.com and complete our online request form, or send an email to .
Heinemann
College Department
361 Hanover Street
Portsmouth, NH 03801-3912
Email:
For specific information on our exam/desk copy policy, please visit our college site at http://college.heinemann.com page.
Heinemann Professional Development
Heinemann Workshops and Multi-Day Institutes
Spend a day with Heinemann Workshops. Engage in professional dialog with Heinemann's celebrated authors and colleagues! Please email us with any questions you have regarding scheduling, locations, or general inquiries.
Heinemann Workshops
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1151
Fax: 907-75-2987
Email:
Heinemann Speakers
Would you like to hire an author for your upcoming conference, workshop, or in-service events? Please fill out a request form or contact us at:
Heinemann Speakers
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1117
Fax: 907-375-2987
Email:
Heinemann Online PD
Heinemann’s leading-edge Online PD offerings deliver round-the-clock access to expert authors and author-trained consultants who present instruction on the most crucial topics of our time. Review current options at Heinemann.com/PD/Online and contact us with any questions.
Heinemann On-Demand Courses, Webinar Series, and Digital Library
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1100
Fax: 907-375-2987
Email:
Professional Development Planning Service
We are your single source for all your Professional development Planning!
Whether it's about our authors, workshops, long-term training, online courses, or any of our services, we can help you pull it all together.
Please contact us with your questions at:
PD Planning Service
Heinemann 361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800-541-2086 ext. 1402
Fax: 907-375-2987
Email:
Media Inquiries
For media inquiries about Heinemann or its authors, or to request a review copy, please contact .
Permissions Information & Requests
All requests to copy or reprint from Heinemann, firsthand, or Boynton/Cook publications must be submitted in writing to the Heinemann Permissions Department. For information and guidelines about requesting permissions, please visit the Permissions Information & Requests page.
PLEASE NOTE:
Frequently our publications are confused with those of our sister company, Heinemann Educational Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine where to apply for permission. If the address for Heinemann is in England, please apply to:
Pearson Education
Freepost ANG2041
Harlow
CM20 2JE
UNITED KINGDOM
Email:
Phone: 01144 845 6301111
Fax: 01144 845 3137777
Foreign Rights
Publishers inquiring about translation rights to Heinemann publications may submit correspondence in writing by fax, email, or postal service to the Foreign Rights Department. Requests should include the author's name, book title, copyright year, and foreign language of interest.
Foreign Rights Department
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Fax: 603.431.7840
Email:
PLEASE NOTE:
Frequently our publications are confused with those of our former sister company, Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission. If the address for Heinemann is in England, please apply to:
Pearson Education
Freepost ANG2041
Harlow
CM20 2JE
UNITED KINGDOM
Email:
Phone: 01144 845 6301111
Fax: 01144 845 3137777
Bids & Contracts
Lori Lampert
Manager Sales Operations & Contracts
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 603.431.7894, ext., 1115
Email:
Judy Nadeau
Bids & Contracts Specialst
NYC FAMIS
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 603.431.7894, ext., 1227
Email: