THIS PRIVACY POLICY APPLIES SOLELY TO THE PERSONALLY IDENTIFIABLE INFORMATION YOU PROVIDE WHILE VISITING THESE GREENWOOD PUBLISHING GROUP (HEINEMANN, LIBRARIES UNLIMITED) ("HEINEMANN") WORLD WIDE WEB PAGES (www.heinemann.com, books.heinemann.com, firsthand.heinemann.com, pd.heinemann.com, www.heinemanndrama.com, www.boyntoncook.com). THE TERMS OF THIS PRIVACY POLICY DO NOT GOVERN PERSONALLY IDENTIFIABLE INFORMATION FURNISHED THROUGH ANY MEANS OTHER THAN OUR WEBSITE (SUCH AS BY TELEPHONE OR VIA THE MAIL).

Heinemann recognizes the importance of protecting the privacy of customers and visitors to Our Website while permitting Heinemann to conduct legitimate business.

By disclosing personally identifiable information to Heinemann, you agree to the terms stated herein.

Heinemann will collect certain personal information including, without limitation, your name, mailing address, telephone number and e-mail address when you register for services or purchase products. This information is maintained in Heinemann's customer database. Heinemann may also collect additional information in connection with special offers, contests, or other promotions.

At the present time, Heinemann does not collect any personally identifiable information from children or from individuals who could be recognized as minors. If Heinemann does so in the future, Heinemann will comply with the requirements of the Children's Online Privacy Protection Act.

Heinemann may use "cookies" to recognize you and your access privileges on Our Website, as well as to trace site usage. A cookie is a piece of information that is sent to your Web browser from a Website and stored on your computer's hard drive. Each time you return to Our Website, Heinemann is able to identify you as a previous or registered customer. Cookies also enable us to measure traffic to Our Website, including the number of repeat versus new visitors, the time users spend online, and their navigation behavior. Collecting this information allows us to make changes that improve Our Website.

Heinemann uses the information to provide the service or product requested; to enable billing and shipping; to provide you with information about related products and services, based on the preferences you have indicated; to improve Our Website; for development of new products and services; and for systems administration and troubleshooting purposes. Sometimes Greenwood Heinemann hires companies to help deliver products or services, like a shipping company that delivers a package. In those instances, Heinemann needs to share your information with them. These companies will be authorized to use the information only to deliver the product or service. In rare instances, Heinemann will disclose personally identifiable information to necessary parties to protect Our Website or visitors to Our Website, or to enforce compliance with the Terms of Use for Our Website.

Heinemann may share personally identifiable information within the Heinemann family of companies. From time to time, Heinemann may also share its customer lists with other reputable organizations whose products and services are likely to be of interest to its customers. Heinemann will not share your e-mail address with parties outside the Heinemann family of companies. You will be offered the option not to have your personally identifiable information shared with parties outside the Heinemann family of companies. Heinemann will not share personal information, such as mother's maiden name or credit card numbers; with third parties unless Heinemann notifies you otherwise at the time such information is collected. Heinemann will not disclose information concerning individuals' usage of Our Website to third parties except in aggregate form.

Please be aware that if you disclose personally identifiable information on Website message boards or chat areas, that information may be collected and used by third parties without Heinemann's knowledge and may result in unsolicited communications from third parties. Such activities are beyond Heinemann's control.

Heinemann would like to be able to assure you that the information provided is absolutely safe. Unfortunately, several well-publicized instances of computer security breaches make it impossible to be so confident. Heinemann will take reasonable steps to protect the information you provide from theft, alternation or unauthorized inspection.

All personally identifiable information you provide to Heinemann is on a voluntary basis. If you do not wish to reveal such information, you are free to simply ignore these offerings.

You may review and approve the information about you collected upon registration in Heinemann's, customer database. Upon request, Heinemann will remove information from its customer database or change/correct personal information that you state is erroneous. However, you should understand that information about you in Heinemann's databases might come from a number of sources, including orders placed by you and third party mailing lists.

Please direct any questions regarding this policy to Heinemann at Helpdesk@greenwood.com.

Our Website may contain links to other Websites that are not under Heinemann's control. Such other sites do not necessarily follow this Privacy Policy. Heinemann is not responsible for the privacy policies of Web sites to which Our Website may link.

Heinemann's practices may change periodically, so please check back here from time to time to review the current Privacy Policy.

Due to the diverse nature of Heinemann's businesses, companies within the Heinemann family may have different privacy policies. In such cases, the privacy policy of the particular Heinemann company will be posted, and will supersede the terms of this document in the event of a conflict.