Payment Methods
For book orders, we accept VISA, MasterCard, and American Express. All book orders must be prepaid. Heinemann Workshops and Heinemann Institutes may be paid for by purchase order, as well. If you are purchasing both books and professional development, you may purchase both by credit card.

Shipping Methods
Your book, video, and multimedia order can be shipped via Airborne (Ground, Second-Day, or Overnight service). Please choose Priority Mail for outside the contiguous United States. Please allow 3 business days for second-day delivery and 2 business days for overnight delivery of in stock merchandise. Backorders will ship as the item becomes available. Airborne Ground orders for in stock merchandise generally ship within four business days of the order date.

If you wish to change your shipping method you may do so before completing your online order. Either return to the shopping cart to go through the checkout process again using a different shipping method, or use your back button on your web browser to return to the shipping screen, change your shipping method, then click continue at the bottom of the screen to continue checking out.

Sales Tax & Shipping Rates
We currently collect sales tax for orders shipping to Illinois, Colorado, Connecticut, Pennsylvania, South Dakota, Maryland, New Jersey, Missouri, and Massachusetts. Illinois, New Jersey, and Missouri residents will be charged the appropriate sales tax on the subtotal. Massachusetts, South Dakota, Colorado, Connecticut and Pennsylvania residents will be charged sales tax on the subtotal plus shipping charges.

Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.

Please give a street address when ordering. Airborne will not deliver to a P.O. Box. Institutions attaching purchase orders will be billed full shipping fare with a minimum of $6.00. Orders going outside the continental USA will be shipped via first class mail and billed for this service, unless otherwise specified. Books should be received within 8-10 business days from the receipt of your order. If you must have a book sent by express, please call for details. Though we do our best to estimate these charges for backordered items, they are subject to change—especially on those items not yet published.

Returns
Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:

Greenwood Heinemann Distribution Center
c/o Harcourt Education
465 South Lincoln Drive
Troy, MO 63379

Video purchases are nonreturnable. CD-ROM products must be unopened to be accepted for return. Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800.225.5800.

Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.

Cancelling an Order
If you'd like to cancel an online order you've recently placed, you may contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET. As online orders are often shipped the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.